The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email.
Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite. We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. TeamViewer 15 is the latest version of the popular remote access/control program.
